More Drobo woes

One of the purposes of a data box like Drobo was the ability to have access to my archive no matter which computer I was using. Getting a MacBook Pro was an afterthought in this process, but it was key to know that there would be no barrier to accessing my data.

When I plug the Drobo into the Mac, I get a "The disk you inserted was not readable by this computer" error. Oh well. So much for that idea.

I may be on the verge of abandoning the Drobo, despite the over the top customer service they have been trying to provide me. I think they're building a replica of my computer, with my motherboard and video card and USB controllers. I'm the first instance out of 500 units that has had these problems, but they don't want that to be a fixed ratio.

Then I got a call from PC Connection, who sold me the Drobo. They wanted to know how it was going. That they checked in, and want to support me in solving the problem, says some amazing things about their operation, which makes me want to buy more stuff from them when I need to.

Someday I'll get back to being an artist, and talking about that. I told Robin at dinner last night, you know, what I have to say about my life these days is really boring.   

Comments

[David Adam Edelstein]

Thanks for the blow-by-blow, Doug. It's been instructive since I'm considering the same move.

I've been a customer of PC Connection since the early nineties, back before the interwebs and online shopping, and part of the reason is the terrific customer service. I bought my very first hard drive from them, in 1992 or so, and it was bad; they sent a new one out next day air BEFORE they sent their carrier to pick up the new one. I've been loyal ever since.

[Ed O'Keeffe]

Doug I am having the same problem as you with my Drobo - that is when I plug it into my MacBook Pro it tells me that "The disk you inserted was not readable by this computer" - so did you ever fix your problem and if so how? My entire achieve of raw photos are on my drobo and I need to get them off the device as soon as possible.

Thanks